COVID-19 Tour Policies and Procedures

Explore Buffalo tours will resume in July 2020 with important safety precautions in place to ensure the health and wellness of all our tour guests and volunteer docents. The safety of our guests, volunteers, and community is our priority as we resume our tours. At this time, all Explore Buffalo tours will be completely outdoors; we will not be offering any interior tours, including bus tours and Spotlight tours, until a later date that has not yet been determined. Please sign up for our email newsletter to receive future tour updates. We look forward to seeing you on a tour with us soon.

Walking & Bike Tour Policies & Procedures

Advance reservations are required for all tours, including for Explorer Pass holders. Walk-ups without reservations cannot be accommodated. All tours are limited to 10 people per group. 

  • Reservations close two hours before the tour’s scheduled start time (for example, reservations close at 8am for a 10am tour). 
  • Reservations can be made online; please email explore@explorebuffalo.org or call (716) 245-3032 if you need assistance. 
  • If you have an Explore Buffalo walking pass (orange or blue), please email explore@explorebuffalo.org to reserve your tour. 
  • The Explore Buffalo docent for your tour will have a list of tour reservations for their tour; you do not need to print or bring any tour confirmation. 

It is required that both tour guests and the Explore Buffalo docent wear a face covering over their mouth and nose at all times. In addition, all tour guests must maintain a distance of at least six feet from others in the tour group, except for those in their own household. 

At this time, all Explore Buffalo tours are fully outdoors; no building interiors will be included until further notice. Please note that restrooms are generally unavailable during any Explore Buffalo tour at this time. 

All Explore Buffalo tours will be 100% contactless due to our advance reservations requirement (no sign-in process) and tours being fully outdoors (no doorknobs, handrails, etc.). Explore Buffalo requests that tour guests bring their own hand sanitizer to use to follow the recommendations of health authorities for frequent hand washing and/or sanitizing.

Please do not attend an Explore Buffalo tour if you are experiencing COVID-19 symptoms or have experienced COVID-19 symptoms within the past 14 days; have tested positive for COVID-19 in the past 14 days; or have been in close contact with a confirmed or suspected case of COVID-19 in the past 14 days. We will be happy to reschedule or refund your reservation. 

By confirming your reservation for any Explore Buffalo tour, you acknowledge and accept Explore Buffalo’s COVID-19 policies.